ADMISSION
A Simple, Supportive Start to Your Loved One's Care Journey
We understand that choosing elderly care is an important family decision. Our admission process is designed to be clear, respectful and focused on understanding the individual needs of each resident.
BEFORE ADMISSION
Every Resident Begins with an Individual Assessment
Before admission, our care team will discuss your loved one’s health condition, mobility, daily living requirements, medication needs and preferred accommodation.
This helps us understand whether our environment and available care services are suitable and allows the family to make an informed decision.
What We Discuss
• Current medical condition and care needs
• Mobility and assistance requirements
• Medication and feeding requirements
• Personal hygiene and daily living support
• Rehabilitation or recovery needs
• Preferred room and accommodation option
• Family expectations and communication
• Mobility and assistance requirements
• Medication and feeding requirements
• Personal hygiene and daily living support
• Rehabilitation or recovery needs
• Preferred room and accommodation option
• Family expectations and communication
ADMISSION PROCESS
From First Enquiry to Move-In
Our team will guide the family through each stage and explain the requirements clearly.
01
Contact Our Care Team
Call or WhatsApp us to introduce your loved one's situation and discuss your initial questions.
Step 01
01
Arrange a Facility Visit​
Visit Majestic Life Care Palace to see the environment, accommodation and care facilities.
Step 02
01
Review Care Requirements
We discuss the level of support required and whether our available services are suitable.
Step 03
01
Medical Assessment
Share relevant medical information so our team can understand the resident's care requirements.
Step 04
01
Select Room Package
Choose the appropriate accommodation based on preference, availability and care needs.
Step 05
01
Complete Admission
Finalise documentation, prepare personal items and arrange the resident's move-in date.
Step 06
WHO WE CARE FOR
Residents We May Be Able to Support
Suitability is determined individually following consultation and assessment.
Elderly residents
Those requiring assistance with daily living and personal care.
Nursing care needs
Residents requiring ongoing nursing support and monitoring.
Post-hospital recovery
Individuals who require additional support following hospital discharge.
Stroke rehabilitation support
Residents needing assistance with mobility and rehabilitation arrangements.
Dementia care
Supportive care and supervision for residents with memory-related needs.
Palliative care
Compassionate care focused on comfort, dignity and quality of life.
Long-term residential care
A safe and supportive home environment for ongoing care.
Short-term respite care
Temporary residential support for suitable residents and families.
ADMISSION DOCUMENTS
What to Prepare
The care team will provide a complete checklist based on the resident’s individual circumstances.
Identification
NRIC or Passport of the resident and relevant family/representative information.
Medical Reports
Recent medical reports, discharge summaries or other relevant clinical information.
Current Medications
Medication list and current prescriptions or medication instructions, where applicable.
Care Information
Details of mobility, feeding, continence, wound care or other daily assistance requirements.
Emergency Contact
Contact details for family members or the authorised representative.
Other Supporting Documents
Any additional documents requested during the assessment or admission process.
PREPARING FOR MOVE-IN
Help Your Loved One Settle In Comfortably
A familiar and well-prepared transition can make the move into residential care easier.
Clothing
Comfortable everyday clothing, suitable footwear and personal items.
Personal Toiletries
Preferred toiletries and personal hygiene items for daily use.
Medical Items
Prescribed medications and approved medical equipment currently in use.
Personal Comfort
Familiar photographs, reading materials or suitable personal belongings.
IMPORTANT
Admission Is Subject to Individual Assessment
Every resident has different medical, nursing and daily living requirements. Admission suitability, care arrangements and additional services are discussed individually with the family before confirmation.
COMMON QUESTIONS
Admission FAQs
Do I need to visit before admission?
We recommend arranging a facility visit so families can view the environment and discuss care requirements with our team.
Is there a minimum stay?
There is no strict minimum stay stated. Short-term respite and long-term residential options are available, subject to suitability and availability.
Can you coordinate hospital appointments?
Medical appointment coordination is available. Transportation arrangements can be discussed with the care team.
Can special diets be arranged?
Suitable dietary arrangements can be discussed based on the resident’s needs and recommendations.
Can family members visit?
Family involvement is encouraged. Visits should be arranged according to the centre’s visiting arrangements.
How do I start the admission process?
Contact us by phone or WhatsApp to discuss your loved one’s needs and arrange the next step.
START THE CONVERSATION
Let's Find the Right Care for Your Loved One
Our care team is ready to answer your questions, arrange a visit and help you understand the available care and accommodation options.